Frequently Asked Questions (FAQ)
Q: What is ComputerMasons?
ComputerMasons is an electronics retailer based in Louisville, KY, specializing in new, used, and refurbished computer components and consumer electronics. Founded in 2020, we have completed over 6,200 successful transactions as an eBay Top Rated Seller and are now serving customers through our own online store.
Q: What types of products do you sell?
A: We offer a wide range of new, used, and refurbished electronics, including high-demand items like GPUs, CPUs, smartphones, and more.
Q: Do your used products come with a warranty?
A: Used products do not include a warranty, but they are covered by our standard 30-day return policy. Refurbished products include a limited warranty as specified in the product listing.
Q: Are the images on your website of the actual item I will receive?
A: Product images are for reference only. Actual item condition may vary, especially for used and refurbished products. Please refer to the product description and grading details for specifics.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards
Q: Where do you ship?
A: We currently ship to addresses within the United States and Canada. With a 2 business day handling time but, most orders will go out the following business day.
Q: What is your return policy?
A: We offer a 30-day return policy starting from the delivery date. Products must be returned in their original condition with all accessories and packaging. Please contact us at support@computermasons.com to initiate a return.
Q: Should I be worried about buying high-value electronics online?
A: With our multi-layered security and customer-focused policies, you can shop with confidence. We are committed to providing a safe, reliable, and transparent shopping experience.
Q: How can I contact ComputerMasons?
A: You can reach us at support@computermasons.com or through our website’s contact form. We’re here to help!